Privacy Policy

How we use your data

The Data Works Privacy Notice

This Privacy Notice explains how we protect your privacy and how you can control how we use your personal information.  If you have a question about how your personal information is used please contact us using the methods below:

  • Email: enquiries@thedataworks.co.uk
  • Phone: 07971 784603
  • Postal address: The Data Works, 63 Hightrees House, Nightingale Lane, London, SW12 8AH

The information you provide to us

When you provide your information to us directly via our website, over the phone or face to face we only ask you to supply information that we need in order to provide the service you have requested. We will normally ask you to provide us with:

  • Your name
  • Your contact details

However, if you do business with us we may also ask for further information about you or your company including finance details.

How we use your data

We use your personal information in a number of ways to:

  • provide you with the service or information you’ve requested
  • keep you informed and updated on relevant products you may be interested in
  • improve our website and the range of services and products we provide
  • provide you with useful information about data news, events and conferences

Who we share your data with

We do not share or sell your data to any other company without your prior consent other than those processors we use for our business operations who process your data under our control:

  • Squarespace.com who provide website hosting
  • Zoho Mail and Microsoft UK who provide our office & email system hosting
  • Google.com who prove website tracking and statistical services

As part of this sharing of data, your data may be stored outside of the European Economic Area.  

Under some circumstances we may be required to disclose or share your information without your consent, for example if we are required to by the police, the courts or for other legal reasons.

How we keep your personal information safe

Within The Data Works, access to your personal information is strictly controlled on a ‘need to know’ basis. Staff members are only allowed access to your personal data if they have been sufficiently trained in data handling. We have specific technical controls in place to restrict access and these are monitored regularly.

How long we keep your personal information

We keep your personal information in line with our data retention policy. This means that we will remove data which have collected directly from you from our systems if we haven’t had any direct contact with you for more than 24 months (this period typifies the maximum length of time that a contract could be in negotiation with us).

For data provided to us by our clients, we are governed by their data retention rules as specified in their privacy notices.

In certain circumstances we have a statutory obligation to keep your personal information for a set period of time for example financial information (normally 6-7 years) for financial auditing purposes.

How to keep your personal information up-to-date

It’s important for both you and us that your personal information is correct. If you believe this not to be the case please e-mail the amended details to enquiries@thedataworks.co.uk and we will contact you to verify your identity.

How you can find out about the information we hold about you

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please email or write to us using the contact details in this policy.

We will get in contact to verify your identity and If we do hold information about you we will:

  • give you a description of it
  • tell you why we are holding it
  • tell you who it could be shared with
  • let you have a concise and clear copy of the information

Our legal basis for processing your personal information

Much of our processing will be under the basis of “contractual obligation” in other words we need and use your personal information for providing the services you have contracted with us to provide.

However when we are communicating with you regarding products and services you may be interested in receiving from us either now or in the future, our basis for processing is our legitimate interest as we are communicating with you in the context of your corporate activity and identity and not in relation to your private life.

Asking us to suppress or remove your personal information

Should you wish to not receive information from us in future then you can quickly action this by clicking the unsubscribe link you will find on our marketing e-mails or by sending your details to enquiries@thedataworks.co.uk and we will quickly suppress your data.

Should you further wish for us to remove your information entirely (and assuming we have no other obligation to keep it) then please let us know and we will do this – but we would encourage you to let us use it for suppression purposes only.

What to do if you have a complaint

If you have a complaint please contact enquiries@thedataworks.co.uk who will deal with your request promptly.

If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office. https://ico.org.uk/concerns/

Links to other websites

We link our website directly to other sites. This privacy notice does not cover the links within our site linking to other websites and organisations. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 27/12/2017

Legal information about The Data Works

We are The Data Works London Limited

  • "The Data Works" is a trading name of The Data Works London Limited
  • Our company registration number is 10964278
  • Our office is registered at 63 Hightrees House, Nightingale Lane, London, SW12 8AH